Voucher/Spa Itinerary/Treatments Regulation
Thank you for purchasing or intending to purchase a voucher/spa/massage itinerary from Fancy Beauty Wellness and spa. It is our intention to organize a unique wellness experience for the person / people who will receive it as a gift.
To make your shopping experience more enjoyable and positive, we summarize the basic rules governing the purchase and use of our vouchers/spa treatments/massages.
How do I purchase the voucher/spa route? The voucher can be purchased:
- At our wellness centre
- On our site
How do I pay for the voucher/spa route? If I buy it in store you can pay for it:
- by bank transfer
- by credit card
If you buy it online you can pay for it:
- by credit card (also via Paypal)
- by bank transfer
In the first case the payment will be made through the PayPal / Stripe secure international payment system and the voucher will be issued immediately.
In the second case the voucher will be issued when we have received your transfer.
Reservation of treatment
Who receives the voucher must contact the Fancy Beauty Wellness and Spa to communicate the day and time when she/he intends to use the treatment/ treatments purchased with the voucher. The spa reserves the right to evaluate the availability of its staff on the day/ time required, and to propose – if necessary – an alternative date/ time.
Validity of voucher/spa treatments/massages
The voucher is valid for 3 months from the date of purchase, which is shown in writing on the printed version purchased in the beauty salon. In the online version, the voucher validity date starts from the date of purchase. Expired vouchers that have not been consumed are not refundable, not even partially.
Transferability of voucher/spa treatments/massages
The voucher is purchased for a specific person, and is not transferable to other people.
Refundability of voucher/spa treatments/massages
If the voucher or spa route is purchased for a particular event / promotion, linked to a certain date (e.g. Valentine’s Day voucher, valid on February 14) is non-refundable.
In all other cases the buyer has 14 days to request a refund.
Modification of services purchased
If the person receiving the voucher prefers to change the service purchased with another, it is necessary that he requests it from the management of the spa, at the latest 48 hours before when you intend to use it. The possibility of changing the service will be evaluated by the center based on the staff that will be available when you intend to use the treatment and the availability of the required ingredients.
Who buys the voucher/ spa path is responsible for the publication of their name and that of the person to whom they give it. Once out of our spa (hard copy) or from our website (online version) the management of the Spa Fancy Beauty Wellness and spa has no responsibility for the dissemination of the names and surnames and other data that are reported there. By purchasing the voucher/spa route you declare that you implicitly accept this condition.